M.Tech Complaint and Support Ticket Management System Final Year Project Report

Complaint and Support Ticket Management System is a complete MERN stack final year project designed to manage customer complaints and support tickets through Admin, Staff, and User portals. This major project allows users to register, log in, submit complaints, upload attachments, track tickets, reply to staff, close tickets with feedback, and reopen tickets if the issue is not resolved. Admin can manage users, staff, brands, categories, statuses, priorities, tickets, reports, notifications, and analytics from a professional dashboard. Staff can view assigned tickets, update ticket status, add resolutions, send replies, add internal notes, and close tickets. The system includes unique ticket number generation, session-based authentication, MongoDB session store, ticket history, threaded conversation, file uploads, search/filter options, responsive UI, and analytics charts. This Complaint and Support Ticket Management System source code is suitable for students who need a final year project, major project, minor project, source code, and project report based on MERN stack and customer support workflow.