Refund Policy

Policy Summary

All purchases on FileMakr are for downloadable digital content (project reports, documentation, diagram packs, source code). Once delivered or downloaded, orders are non-refundable.

Digital Goods — All Sales Are Final

• No returns / cancellations: Because files are instantly accessible after purchase, we do not accept returns or cancellations.
• Academic use only: Items are licensed strictly for personal academic/educational use and may not be resold or redistributed.

Exceptions We’ll Fix

While refunds aren’t offered, we’ll promptly resolve the following:

• Corrupted or incomplete file: We’ll provide a working replacement download.
• Access issues: If a link fails or expires prematurely, we’ll re-issue access.
• Duplicate charge: If you were charged twice for the same order, we’ll reverse the duplicate after verification.

To report an issue, see Contact below with your order details (email, phone, transaction ID).

Code Setup Support (Optional Add-On)

• Delivery window: Our team typically initiates setup within 24 hours of purchase.
• Scope: Installation, environment configuration, and running the project as provided. Custom features are not included.
• Non-refundable service: As expert time is allocated on booking, setup support fees are non-refundable once scheduled.

Delivery & Access

• Instant downloads: Most products are available immediately after payment.
• Link expiry: For security, some links may expire; please store files safely once downloaded.
• File formats: Reports may include DOC/PDF; source code includes folders, README, and sample data where applicable.

Coupons & Discounts

• Valid only at time of purchase and cannot be applied retroactively.
• Discounted purchases are still non-refundable (digital goods).

Privacy & Data

• We collect only the information necessary to fulfill your order and provide support.
• We do not sell user data.
• See our Privacy Policy for more details.