01 Project Synopsis
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BSc Project Report
BSc Complaint Management System Final Year PHP Project Report
Get structured BSc Complaint Management System Final Year PHP Project Report Final Year Project Report and Documentation with project objectives, methodology, system design, diagrams, implementation details, testing and complete project explanations. Suitable as a learning, documentation and project-presentation resource for students working on related final year projects.
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02 Detailed Project Report
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03 Customized Project Report
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Abstract
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Table of Content
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01
Introduction
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02
Problem Statement
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03
Existing System
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04
Proposed System
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05
Objectives
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06
System Architecture
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07
Major Functional Modules
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08
Hardware Requirements
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09
Software Requirements
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10
Future Enhancement
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11
Conclusion
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12
References
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Abstract
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Table of Content
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01
Chapter 1 — Introduction
- 1.1 Background of the Project
- 1.2 Problem Statement
- 1.3 Objectives of the System
- 1.4 Scope of the Project
- 1.5 Existing System Overview
- 1.6 Proposed System Overview
- 1.7 Technologies Used
- 1.8 Overview
- 1.9 Limitations
- 1.10 Advantages
- 1.11 Disadvantages
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02
Chapter 2 — Literature Review / System Study
- 2.1 Introduction
- 2.2 Review of Similar Systems
- 2.3 Comparative Analysis
- 2.4 Software Development Models
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03
Chapter 3 — System Analysis
- 3.1 Introduction
- 3.2 Functional Requirements
- 3.3 Non-Functional Requirements
- 3.4 User Requirements
- 3.5 Feasibility Study
- 3.5.1 Technical Feasibility
- 3.5.2 Economic Feasibility
- 3.5.3 Operational Feasibility
- 3.6 System Architecture
- 3.7 Data Flow Diagram (Level 0)
- 3.8 Data Flow Diagram (Level 1)
- 3.9 Data Flow Diagram (Level 2)
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04
Chapter 4 — System Design
- 4.1 Introduction
- 4.2 Use Case Diagram
- 4.3 Class Diagram
- 4.4 Sequence Diagram
- 4.5 Activity Diagram
- 4.6 ER Diagram
- 4.7 Database Schema
- 4.8 Table Structures
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05
Chapter 5 — System Implementation
- 5.1 Introduction
- 5.2 Development Environment
- 5.3 Tools and Technologies Used
- 5.4 Hardware Requirements
- 5.5 Software Requirements
- 5.6 Module-wise Implementation
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06
Chapter 6 — Testing
- 6.1 Introduction
- 6.2 Testing Strategy
- 6.3 Unit Testing
- 6.4 Integration Testing
- 6.5 System Testing
- 6.6 Test Cases
- 6.7 Bug Reports
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07
Chapter 7 — Results and Discussion
- All screenshots
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08
Chapter 8 — Conclusion and Future Enhancements
- 8.1 Conclusion
- 8.2 Future Enhancements
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09
Chapter 9 — References
Project's Overview
Complaint Management System is a complete PHP and MySQL final year project developed for educational institutions to manage student complaints from submission to resolution. This major project includes a public website, student portal, and admin panel. Students can register, log in, submit complaints, upload proof files, track complaint status, edit or delete pending complaints, view notices, contact admin, update profile, change password, and give feedback after complaint resolution. Admin can manage students, departments, complaint categories, subcategories, priorities, complaints, complaint status, remarks, notices, feedback, contact messages, reports, profile, and password. The system uses PDO prepared statements, PHP sessions, password hashing, CSRF protection, Bootstrap 5 responsive UI, AJAX subcategory loading, and local file upload validation. This Complaint Management System source code is suitable for students who need a final year project, major project, minor project, source code, and project report based on PHP and MySQL
Login Credentials
Admin
- Username:
admin - Email:
[email protected] - Password:
admin123
Sample Student
- Username:
rahul_sharma - Email:
[email protected] - Password:
student123
All seeded students use password: student123
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- Report
- Synopsis
- Diagrams
- Admin login for this final year project
- Dashboard with students, complaints, status counts, and feedback stats
- Student CRUD management
- Activate/deactivate student accounts
- Department CRUD management
- Complaint category CRUD management
- Complaint subcategory CRUD management
- Priority CRUD management
- View all complaints with search and filters
- Filter complaints by status, category, priority, and date range
- View complaint details
- Assign complaint to department/staff
- Update complaint status
- Add admin remarks
- Reject complaint with reason
- View uploaded proof file
- View complaint activity timeline
- View student feedback
- Manage notices
- Manage contact messages
- Generate printable reports
- Admin profile update
- Admin password change
- Student registration and login
- Login using username or email
- Forgot password using registered email and security answer
- Student dashboard with complaint status statistics
- Submit complaint with title, category, subcategory, priority, location, and description
- Upload complaint proof file
- Auto-generated complaint code
- View my complaints
- Search and filter complaints
- Edit pending complaints
- Delete pending complaints
- View complaint details
- Track status progress
- View admin remarks and history
- Submit feedback after resolved complaint
- View notices
- Contact admin
- View sent messages
- Profile update
- Change password
- Public website included in this final year project
- Home page, About page, and Contact page
- Complaint workflow: Pending → In Progress → Resolved / Rejected / Closed
- Complaint history tracking
- Feedback rating system
- Notice publishing system
- AJAX subcategory loader
- File upload support for JPG, PNG, PDF, DOC, DOCX
- Maximum upload size: 5 MB
- PDO prepared statements
- Password hashing with
password_hash() - CSRF protection on POST forms
- Session-based admin/student authentication
- Upload directory protection
- Input sanitization using
htmlspecialchars() - One-click
install.phpsetup - Seed data with students, departments, categories, priorities, complaints, notices, contact messages, and feedback
- Suitable for final year project demo, viva, source code review, and report preparation
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Copy the final year project folder into:
C:\xampp\htdocs\Complaint Management system\ - Start Apache and MySQL.
-
Open installer:
http://localhost/Complaint%20Management%20system/install.php - Click Install Now.
- Delete
install.phpafter successful installation. -
Open public site:
http://localhost/Complaint%20Management%20system/
README Included
Setup Support Available
Admin
- Username:
admin - Email:
[email protected] - Password:
admin123
Sample Student
- Username:
rahul_sharma - Email:
[email protected] - Password:
student123
All seeded students use password: student123