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Complaint and Support Ticket Management System Final Year Project with Source Code

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Complete final-year project source code with frontend, backend, database, and setup guide. Instant download after secure payment.

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Project Overview

Description, tech stack, and what is included

Full source Frontend + backend
Database .sql file
Setup guide README included

Complaint and Support Ticket Management System is a complete MERN stack final year project designed to manage customer complaints and support tickets through Admin, Staff, and User portals. This major project allows users to register, log in, submit complaints, upload attachments, track tickets, reply to staff, close tickets with feedback, and reopen tickets if the issue is not resolved. Admin can manage users, staff, brands, categories, statuses, priorities, tickets, reports, notifications, and analytics from a professional dashboard. Staff can view assigned tickets, update ticket status, add resolutions, send replies, add internal notes, and close tickets. The system includes unique ticket number generation, session-based authentication, MongoDB session store, ticket history, threaded conversation, file uploads, search/filter options, responsive UI, and analytics charts. This Complaint and Support Ticket Management System source code is suitable for students who need a final year project, major project, minor project, source code, and project report based on MERN stack and customer support workflow.

Technical snapshot

Project
Complaint and Support Ticket Management System Final Year Project with Source Code
Stack
NODE-JS
Includes
Code, DB, README
License
Academic submission
Secure CCAvenue payment · Instant download · Need help? WhatsApp us

Admin Features

Modules and controls available to administrators

  • Admin login in this Final Year Project
  • Admin logout
  • Admin dashboard
  • Welcome banner
  • System overview
  • View total users
  • View total staff
  • View total tickets
  • View pending tickets
  • View in-progress tickets
  • View resolved tickets
  • View closed tickets
  • View unassigned tickets
  • View urgent tickets
  • View today’s tickets
  • View total brands
  • View total categories
  • View ticket status chart
  • View ticket bar chart
  • View recent tickets
  • View unassigned ticket alerts
  • Manage all tickets
  • Assign staff to tickets
  • Change ticket status
  • Change ticket priority
  • Add admin remark
  • Reply to customer
  • Close ticket
  • Delete invalid ticket
  • Manage users
  • Add user
  • View users
  • Edit user profile
  • Activate/deactivate user
  • Reset user password
  • Delete user account
  • View user complaint history
  • Manage staff
  • Add staff
  • View staff list
  • Edit staff details
  • Assign complaint categories
  • Activate/deactivate staff
  • Reset staff password
  • Delete staff account
  • Manage brands
  • Manage categories
  • Manage ticket statuses
  • Manage priority levels
  • View reports and analytics
  • Update admin profile
  • Change admin password

User Features

What end users can do in this application

  • User registration in this Final Year Project
  • User login
  • User logout
  • User dashboard
  • View total complaints
  • View pending complaints
  • View in-progress complaints
  • View resolved complaints
  • View closed complaints
  • View status overview chart
  • View recent complaints
  • Submit new complaint
  • 3-step complaint submission wizard
  • Select brand
  • Select category
  • Select priority
  • Add subject
  • Add complaint description
  • Upload file attachments
  • Receive unique ticket number
  • View own tickets
  • Search own tickets
  • Filter own tickets
  • View ticket details
  • View conversation
  • View ticket details tab
  • View ticket history
  • Edit pending unassigned tickets
  • Cancel pending unassigned tickets
  • Reply to staff/admin
  • Upload reply attachments
  • Track ticket by ticket number
  • Track ticket by subject keyword
  • View status and resolution preview
  • Close ticket with rating
  • Add feedback comment
  • Reopen ticket if issue is not resolved
  • Manage profile
  • Change password
  • View account activity

Other Features

Additional capabilities included in the project

  • Staff login in this Final Year Project
  • Staff dashboard
  • View personal workload statistics
  • View assigned ticket count
  • View pending assigned tickets
  • View in-progress assigned tickets
  • View resolved ticket count
  • View closed ticket count
  • View urgent ticket count
  • View tickets assigned today
  • View status distribution chart
  • View recent assigned tickets
  • View only assigned tickets
  • Search assigned tickets
  • Filter assigned tickets
  • Open ticket detail page
  • View ticket overview
  • View ticket conversation
  • View ticket activity
  • View customer details
  • Change ticket status
  • Add public reply
  • Add internal note
  • Save resolution
  • Mark ticket as resolved
  • Close ticket
  • Reply with file attachment
  • View customer complaint history
  • Manage staff profile
  • Change staff password
  • View performance summary

Ticket workflow in this Final Year Project:


 
User submits complaint
        ↓
Ticket created as Pending
        ↓
Admin assigns ticket to Staff
        ↓
Ticket becomes Assigned
        ↓
Staff starts work
        ↓
Ticket becomes In Progress
        ↓
Staff resolves issue
        ↓
Ticket becomes Resolved
        ↓
User / Staff / Admin closes ticket
        ↓
Ticket becomes Closed

How to Run

Step-by-step setup on your laptop or PC

Backend setup

  1. Open project folder:

 
cd "Complaint and support ticket management system"
  1. Open backend folder:

 
cd backend
  1. Install backend dependencies:

 
npm install
  1. Create environment file:

 
copy .env.example .env

For macOS/Linux:


 
cp .env.example .env
  1. Configure environment variables:

 
PORT=5000
MONGODB_URI=mongodb://127.0.0.1:27017/ticket_management
SESSION_SECRET=your_super_secret_session_key_change_in_production
CLIENT_URL=http://localhost:5173
NODE_ENV=development
  1. Start MongoDB.
  2. Seed database:

 
npm run seed
  1. Start backend server:

 
npm run dev

Backend URL:


 
http://localhost:5000

Frontend setup

  1. Open a new terminal and go to frontend folder:

 
cd frontend
  1. Install frontend dependencies:

 
npm install
  1. Start frontend server:

 
npm run dev

Frontend URL:


 
http://localhost:5173
  1. Open application in browser:

 
http://localhost:5173

Login Credentials

Default demo accounts for testing after setup

Admin Login

Role Email Username Password
Admin [email protected] admin admin123

Staff Login

Role Email Username Password Note
Staff [email protected] sarahj staff123 Has assigned tickets

Other seeded staff accounts use password:


 
staff123
Name Email Username
Michael Chen [email protected] michaelc
Emily Davis [email protected] emilyd
James Wilson [email protected] jamesw
Lisa Anderson [email protected] lisaa

User Login

Role Email Username Password
User [email protected] johnsmith user123

License

Usage terms for academic and personal projects

Related Tags

Search terms and categories for this source code

Complaint and Support Ticket Management System Final Year Project with Source Code Source Code Final Year NODE-JS Project Ready-to-Run Code With Database File Plagiarism-Free Faculty Approved final year project major project minor project source code project report Complaint and Support Ticket Management System TicketPro complaint management system support ticket system helpdesk management system customer complaint portal MERN stack project MongoDB Express React Node project admin staff user panel ticket tracking system ticket assignment system support dashboard project complaint workflow project
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